Terms and Conditions

The following terminology pertains to these Terms and Conditions, Disclaimer Notice, Privacy Policy and all or any contractual obligations: “you”, “your” and “customer” refers to the person accessing this website. “We”, “us” or “the Company” or “our company” refers to our company Prime Handyman, “party” and “parties” refers to both the customer and our company. “Agreement” and “service agreement” is the agreement between our company and the customer, which is a subject to these terms and conditions. “Website” refers to the Prime Handyman website, “service” and “services” refers to the services that are featured on this website.

These terms and conditions and any contractual or non-contractual agreement between the parties shall be governed by the laws of England. The access and use of this website, as well as the services featured on it, are all subject to these terms and conditions and it is your responsibility to read these terms. By using the Prime Handyman website you agree to be liable to the following terms and conditions.

Website Terms and Conditions

About Us

We are Pestech Ltd, registered in London with company number 11980459, trading as Prime Handyman.

Privacy and Cookies Policies

This website does not use cookies! We collect information only through our ”Request a call back” form, just to be able to reply to our customers’ queries or provide the service request. We respect your privacy and we can assure you that your details will be strictly stored and protected in accordance with this policy. We reserve our right to erase your data and the information that we hold about you at any time without a prior notice. You may also request us to remove your details from our database or request copies of your information at any time. You can make such a request on office@primehandyman.co.uk

Disclaimer

The information provided on this website is not comprehensive and there may be inaccuracies and omissions. We do not guarantee that the information contained on the Prime Handyman website is precise and applicable to the conditions associated with any individual cases. Our company is not responsible for any kind of direct or indirect losses or damages as a result of decisions that you make, based on the content of this website.

Links to this website

You may not create a link to any page of the Prime Handyman website, unless we have agreed by a written consent. If you do create a link to any page of our website without our prior written agreement, you bare your own risk and all limitations stated by these terms and conditions will apply to your use of linking to our website.

Copyright Notice

Copyright and other intellectual rights apply on all content, associated with this website and our company’s services. Re-publications of any content of the Prime Handyman website are not allowed without our prior written consent.

General Data Protection Regulation 2018

Pestech Ltd T/A Prime Handyman is the data controller for the purpose of our service only under the Data Protection Act 1998. By proceeding to purchase our service you consent that we may require some of your personal data, in order to complete a booking for you or for billing purposes. In 2018 the European Parliament and Council implemented the most significant change in data privacy regulations in 20 years, which is the General Data Protection Regulation 2018 (GDPR). According to the new GDPR, you have the right to request for the data we hold of you to be erased, the so-called ``right to be forgotten``. Please address such enquiries to office@primehandyman.co.uk.

Service Terms

By placing an order with us (whether through our site, over the telephone or by other means), you warrant that you are legally capable of entering into binding contracts, you are at least 18 years old and you are resident in, and accessing our site from the United Kingdom.

After placing an enquiry for a service, you will receive an email or text message from us acknowledging that we have received your enquiry. Please note that this does not mean that your enquiry for our service has been accepted. Your order constitutes an offer to us to buy a Service. All enquiries are subject to acceptance by us, and we will confirm such acceptance by sending you an email or text message confirmation that confirms that we have accepted the enquiry. The contract between us (the Contract) will only be formed when we send you the Confirmation.

The Contract will relate only to those Services mentioned in the Confirmation. We will not be obliged to supply any other Services, which may have been part of your order until it has been confirmed in a separate Confirmation.

Service Guarantee Terms

Every guarantee is issued individually and agreed upon by both parties - us and the customer, by signing a form once the whole job or project has been completed. Please note that we can guarantee only for the quality of our labour after a completion of a job and only for a certain period of time. We do not guarantee for any manufacturer’s faults or defects of products or/and equipment that we have used to complete the job, as well we do not guarantee for any damages or issues that may occur caused by factors out of our reasonable control.

Your Obligation

You hereby permit us to apply approved products and or deploy equipment as we deem necessary, to deliver an effective service, subject to our compliance with all legal requirements (change according to services)

You agree to provide us with free access to all parts of the premises for the purpose of inspection, service or surveillance and agree to ensure that all safety and treatment instructions are followed during and post service.

You hereby covenant not to request or permit us to access any part of the site or premises which you know or suspect to be hazardous, or in which a potentially hazardous process is carried out, without first briefing us or our employee on the nature of the hazard and the precautions to be observed.

You or your nominated representative must be available at the site during the agreed date and time slot, unless prior arrangements have been made in advance for us to carry out the Service in your absence. If no one is present when we call at the agreed slot there is no entitlement to a refund and you will still be liable for our contracted fee.

Our Obligation

Our Service is to attend your site or property, inspect the relevant area and provide the agreed and contracted service.

On arrival at your premises, we will identify ourselves to you, and will not commence any work without your consent. Where the premises consist of land or buildings which are unoccupied but are owned by you or under your stewardship, and which have free access, you hereby give us permission to enter onto the premises on arrival and to carry out the Service.

Critical safety data information advising of the materials used and any precautions that are required will be left with you or your representative after each service. It is a requirement of the Health and Safety at Work Act 1974 that the customer undertakes to read this information, to comply with it, and to keep the information on their premises for ready reference in case of any accident or emergency.

Pricing and Payment

The price of the Service does not include VAT and will be as quoted on our site from time to time, except in cases of obvious error. Service prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Confirmation.

Our prices may vary on a geographical basis and may be subject to change, but shall be agreed at the time of booking, subject to any adjustment in accordance with these terms due to circumstances that we were unaware of at the time of booking.

Subject to any contrary terms in this agreement, our Service prices include any recall(s) that are, in our reasonable opinion, necessary and there will be no additional charges for such subsequent visits.

Payment for all Services may be made by debit card or bank transfer when the booking is made or in cash when our team arrives on site before the service commences.

Cancellations and Refunds

If you give us at least 24 hours’ notice that you wish to change or cancel your appointment, we will refund you in full, should you have paid any agreed upon fee in advance. If you give us less than 24 hours’ notice that you wish to change or cancel your appointment, you will be charged £60.00 including VAT (whether you have paid in advance or not) to cover our costs of the booking plus a reasonable administrative fee.

If you are contracting as a consumer as defined in the The Consumer Contracts Regulations 2013 (Information, Cancellation and Additional Charge, as amended from time to time) and you cancel a booking within fourteen calendar days of receiving the Confirmation but before we begin work on the site, you will be refunded in full as soon as possible and, in any case, within 30 days of the day you gave us notice of cancellation. If you do wish to cancel the booking, please email us via the contact forms on the website.

Please note that you may cancel the services at any time before the work is finished but if you notify us of the cancellation after we have arrived on site but before we start work, we will charge you 20% of the price and if you notify us after we start work, we will charge you the full price. This is to reflect the costs we will have incurred by that time.

This provision does not affect your other statutory rights as a consumer. We will use reasonable endeavours to meet all agreed appointments, but in the rare circumstances where this is not possible, we will contact you as soon as possible to agree an alternative appointment.

Examples of reasons where a cancellation may be necessary include (without limitation):

• If the technician was running late as held up by previous complicated appointments;
• Adverse weather conditions (icy roads, snow or severe weather conditions);
• Sudden operative sickness;
• Vehicle accidents or local traffic difficulties encountered

If we fail to turn up for your appointment slot and do not contact you on the contact number(s) provided before the expiry of this slot, we will treat this as our service delivery fault and you will be able to choose whether to:

• Arrange an alternative slot and receive a 20% discount; or
• Cancel our Service and obtain a full refund of any pre-paid fees.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

If you are not present when we arrive on site, provided that this is within the agreed appointment slot, we shall treat the Contract as cancelled by you, unless we have agreed in advance that you do not need to be present at that time.

If we have legitimate concerns over the safety of the service, where the husbandry is such that the service could be compromised or where we believe our safety rules may not be adhered to (and such decision shall be at our absolute discretion), then we shall treat the Contract as cancelled by us. There will be no charge for our visit and if any amount has been paid in advance, we shall refund it in full. Reasons for not conducting a service include (without limitation):

• Risk to the technician due to loose wires or damaged electrical equipment at the site;
• Un-boarded lofts which are deemed unsafe to negotiate;
• Confined spaces and all the associated risks;
• Lack of visibility;
• Dangerous objects or substances left on the floor by the customer;
• Any other legitimate relevant health and safety restriction.

We reserve the right to withdraw from any service we have started where we have concerns that continuing any service may not be safe, that customers have not adhered to our conditions or requirements or where customers have interfered with or moved our poisons or bait. In such cases non refund will be provided.

When it comes to bigger projects, the work might be divided into stages. Each stage is completed after we have received the payment for that particular stage of the project. If we fail to deliver a reasonable level of quality at any stage of the project, the customer has a right to cancel the service, based on a mutual agreement between us and the customer to cancel the service. We reserve the right to try to fix or re-work the stage in order to deliver the desired result at no additional cost for the customer. If we and the customer agree that re-working or trying to fix our fault is unnecessary, after a stage has been completed, and the customer wishes to cancel the service, the customer is entitled to a refund of 80% of any fees paid in advance for that particular stage.